Frequently Asked Questions

West Orange High School
2020 – 2021 Frequently Asked Questions

Updated on 10/22/20
Q. Are there Canvas resources to assist parents with understanding how to use Canvas?

A. There is a Canvas training course for parents.
Updated on 8/11/20

Q:  What if I am getting a message on my laptop stating my Windows is about to expire?
A:  You will need to come to school and restart your laptop on the school network.
Updated on 8/10/20

Q: What do I do if I want to change my decision from [email protected] to face-to-face or vice versa?
A: Please contact the school if you wish to change your selection.  [email protected]

Q: What do I do if I am unable to login to Canvas/Classlink?
A:  On occasion with high traffic these processes might go down for a short time.  Give it a few minutes and try again or email the school at [email protected]

Q: What do I do if my password has expired?
A:  Unfortunately a password reset can only be completed on an OCPS network.  The student would have to come onto (a) campus to reset their password.
Updated on 8/7/20220

Q: Are only those who selected [email protected] starting school on August 10?
A: No, all West Orange students are beginning on August 10 through the [email protected] platform and then those that selected face-to-face (F2F) will come to campus on August 21 while all others will remain on the virtual platform.

Q: What is the difference between [email protected] and Distance Learning (from last Spring)
A: [email protected] meets the state requirements for academic minutes, with students logging into the virtual platform on a traditional bell schedule.  Distance Learning did not have these time requirements and students could essentially complete their work on their time with teachers providing “office hours” to assist.

Q: What do I do on August 10?
A: All students will follow their schedule on the West Orange bell schedule. Beginning with first period students will go to, login to Canvas, select their first period class, and follow the directions from their teacher.  They will do this for each class throughout the day with standard passing times in between.  All students will eat the lunch that indicated on their schedule as determined by their 5th period class.

Q: What do I do if I have an issue with my schedule or need to speak with a counselor?
A: Please email your counselor.  You can find all the counselors and their assignments on the front page of our website or you can fill out this form to request a schedule change.

Q: What do I do if I am having an issue with my laptop?
A:  Please email the issues you are having to [email protected] and we will reach out with your next steps.

Q: Are masks required or just suggested?
A: Masks are required to be worn at all times unless actively engaged in consuming food or drink and stationary.

Q: Will my temperature be checked?
A: All students will be subject to periodic temperature checks.

Q: What is the status with our athletic programs?
A: At this time, athletics is not cancelled but it is postponed until further direction from the district and FHSAA.

Q: If I am signed up for [email protected] am I allowed to participate in clubs, sports, and activities?
A: Yes, all [email protected] students are eligible to participate in any extracurricular activity.  Please coordinate with the coach or club sponsor or email us.

Have a question not answered here?  Please email us at [email protected]